Shipping policy

Where we ship

We currently ship throughout New Zealand.

At this time, we do not offer international shipping, but we may expand our shipping destinations in the future.

Shipping costs

We offer free standard shipping on New Zealand orders over NZ$300.

For orders under NZ$300, the applicable shipping cost will be displayed at checkout based on your delivery address and order details.

In-stock products

In-stock products are normally processed within 1–2 business days.

Once dispatched, orders usually arrive within approximately 1–4 business days, depending on your location. Rural and remote deliveries may take longer.

Processing and delivery timeframes exclude weekends and New Zealand public holidays.

Pre-order products

Products marked as “Pre-order” are not immediately available for dispatch.

Pre-order products are expected to dispatch in approximately 10–12 weeks unless a different estimated dispatch timeframe is displayed on the relevant product page.

Pre-order timeframes are estimates. Production, international freight, customs clearance or other circumstances outside our reasonable control may occasionally cause delays.

If there is a material change to the estimated dispatch timeframe, we will provide an update using the email address supplied with your order.

In-stock and pre-order products

In-stock and pre-order products should be placed as separate orders because they are dispatched at different times.

This allows us to dispatch in-stock products promptly while pre-order products are dispatched when they become available.

Separate orders may incur separate shipping charges. Each order will qualify for free shipping independently if it meets the applicable free-shipping threshold.

Shipping method

We currently offer standard shipping only.

We use trusted New Zealand courier partners. The courier may vary depending on your delivery location and the size of your order.

If you have an urgent request, please contact us before placing your order. We will do our best to assist, but expedited delivery cannot be guaranteed.

Tracking your order

You will receive an order confirmation email after placing your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

If you cannot find your order confirmation or shipping email, please check your spam or junk folder before contacting us.

Changing an order or shipping address

If you need to change your order or shipping address, please email sales@yamalava.com as soon as possible with your order number and the requested change.

If your order has not been packed or dispatched, we will do our best to accommodate your request. We cannot guarantee that changes can be made after an order has been placed.

Shipping addresses cannot normally be changed after an order has been dispatched.

Customers are responsible for providing a complete and accurate delivery address. Additional delivery costs resulting from an incorrect or incomplete address may be charged where permitted by law.

Delayed or missing orders

If your tracking information has not updated, your order is materially delayed, or tracking shows that your parcel has been delivered but you have not received it, please contact us at sales@yamalava.com with your order number.

We will work with the courier to investigate the delivery.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives.

If an item is damaged, faulty or incorrect, please contact us as soon as possible at sales@yamalava.com. Where possible, please contact us within 7 days of delivery so we can investigate promptly.

Please include your order number and clear photographs of the item and packaging where applicable.

If an item is confirmed to have been damaged during delivery, supplied incorrectly or otherwise fails to meet the guarantees required under New Zealand consumer law, we will arrange an appropriate remedy at no additional cost to you.

The request to contact us within 7 days does not limit your rights under the New Zealand Consumer Guarantees Act 1993.

Contact us

For shipping enquiries, please contact:

YamaLava Living Limited
Trading as YamaLava
NZBN: 9429053469366
Email: sales@yamalava.com
Address: Unit 5, 40 Mark Edward Drive, Auckland 2012, New Zealand